Frequently Asked Questions - ABA Training & Autism Resources

All access codes are case sensitive, make sure that you type in the exact access code as shown in the email.  We suggest you copy and paste the code and make sure that there are no extra spaces before and after the code. 

This happens when you have previously signed up for the free trial and have not yet registered the access code for the full course to your account.  To reset the expiration date, copy the access code from the email that was sent to you (the same access code is also shown on the order history on your main dashboard), click the Online Courses tab, click the “Add Course” button on upper right portion of the page, and paste the access code on the respective field. After successfully applying the code, you will be redirected to the ABA Course registration page.  Fill in the form (most of the fields will be auto-filled) and click “Submit”.  An automated email with the instructions for the course will be sent to your registered email address. 

Clearing your browser history and cache and restarting the page usually does the trick.  You can find full instructions for clearing your cache here: http://help.ea.com/en/article/clearing-your-browsers-cache/  We also suggest that you clean your Java Cache: https://www.java.com/en/download/help/plugin_cache.xml 

Usually, this is because your account is still inactive. You need to click the link in the automated email that was sent to you right after you created your account or right after you completed your purchase. You won’t be able to log in until you’ve completed the confirmation process.  Any attempts to reset your password before account activation will also not work.  In case you’re still not able to access your account after you’ve clicked the activation link, kindly contact us at contact@special-learning.com to request for account activation. We suggest you use the subject line: “Activate Account / Resend Access Code”.  In cases where you’ve already created an account using a different email address prior to making your purchase, or you indicated an email address on the shopping cart order form different from what you intended to use in accessing the course, please email us at contact@special-learning.com to have your account updated. You can use the subject line:  “Change Email Address” 

After completing your continuing education courses, you must report your BCBA Continuing Education Credits to the BACB. You can do this online by following these simple instructions.  Step 1: Log In at www.BACB.com. You can log in directly from the BACB’s homepage by clicking on the “Access/Create Account” box. If you don’t already have an account, you can register online.  Step 2: Click on the ‘Continuing Education’ tab and click on the link titled “Manage CEs.”  Step 3: Scroll to the bottom and click the button “Add a CE.” You cannot aggregate all of your continuing education credits into one record. Please complete a separate entry for each CE title you complete.  Step 4: Next, scroll down and select “Type.”  Step 5: Under the “Provider/University” section, please type out the CE Provider name.  Step 6: Type in the number of BCBA continuing education hours you completed for that particular course.  Step 7: Because three (3) Ethics credits are required, the BACB tracks these credits separately. If you are recording an Ethics CE course, be sure to enter the number of hours taken in the box labeled “Ethics and Professional Behavior Hours.” If you are recording a course that was not approved for Ethics credits, enter “0” into the box.  Step 8: Enter the date you started the BCBA continuing education course, as well as the date you completed the CE course.  Step 9: Type the “Event Title” into the box provided. This will be the title of the BCBA continuing education course you attended.  Step 10: Enter the location you received the BCBA continuing education credits. Note, if you received your credits from an online course, please enter “Online.”  Step 11: List the instructor/s who led your course. If you attended an online course, you can also enter the organization’s name as the instructor (e.g., Special Learning).  Step 12: Type in “Provider Number“; the number is usually listed on your training receipt and/or certificate of completion. If you are training with Special Learning, our number is OP-14-2437.  Step 13: Click ‘Save’ and your BCBA continuing education course history should be listed in your account immediately.  Helpful Hint: Even though you have uploaded your CE records online, don’t throw your paper copies away. The BACB can conduct a CE audit anytime and you want to keep all documentation in case this happens to you!  Step 14: Keep track of your CEs. To maintain your certification with the BACB, you must complete a certain number of CEs every two years. 

You received a confirmation email after your purchase. This email contains a license code and link to activate your access. If you did not receive it, you can check your spam/junk folder or follow these instructions:  Log in to your account.  Click Single Webcasts on the right sidebar.  Click the Add Webcast button and enter your license code. (Your license code can be found on your Purchased Product lists on your Profile page)  Click the Open Webcast button to access the module.   Or click VISIT ONLINE WEBCASTS PAGE under the product name on your Profile page. 

Your CEU certificate will be sent to your email after you pass the CEU quiz. If you did not receive it, you may check your spam folder or download it to your account. Please follow the instructions below on how to download your certificate:  Log in to your account.  Select Certificate on the right side panel.  Look for the title of the module you completed and click the Download button. 

To obtain your CEUs, you will have to take a short quiz and pass the quiz with a 80% score.  Here are the instructions on how to access the quiz and avail your CEUs:  Click the Apply for CEU Credits button at the bottom of the CEU eligible webcast. Select the CEU Type.  Enter the information needed (BACB Certificate/License code, BACB Certificate/License expiration date:, Date Webcast watched)  Take the quiz and once you get a score of 80% or above, you will receive an email with your test results and your certificate is attached.  If you fail the quiz, you can retake it multiple times until you get the passing score. 

Once your order is processed, you will receive an automated email with a link to activate your license code. You may also do the following:  Log in to your account.  Select Training libraries on the right side panel.  You will be prompted to enter your license code then click submit.  Click the View button to access the modules in your training library.  Or click VISIT TRAINING LIBBRARY PAGE under the product name on your Profile page. 

Our system has an auto-timer and delay function that serves to discourage participants from moving through each session too quickly, and you will not be able to move on to the test unless you have watched the entire video for the current webcast you are on.