Before you buy
These are not questions we invented for a help page. They are the eight things customers and prospects actually asked us most often, in their own words. Three of the answers are admissions that something on our side does not work the way it should.
This is the question people ask most often right before they decide, and they ask it worried. Their words:
“I'm worried that I might take one that I already previously submitted for past recertification BACB. Do you know if the system will warn me before purchasing a previous title?”
“I recently bought a package and found that I had already completed some of the trainings.”
“I just wanted to ensure I'm no repeating any courses.”
The honest answer: no, the system will not warn you, and there is no self-serve way to check a bundle against what you have already completed. That is a gap on our side.
The person who asked whether it would warn her had already been caught by it.
So ask us first. Email the address you buy under and the bundle you are looking at, and we will send back which titles you already hold, which you have completed, and which are genuinely new — before you pay rather than after.
“I already purchased a package. When I go to build my library, it wants me to pay again?”
The code in your confirmation email is an access code. It needs redeeming, not re-purchasing.
If the build-your-library screen is asking for payment, that code has not been attached to your account yet. Send it to us exactly as it appears and we will attach it.
Please do not buy it a second time to get past that screen. If you already have, tell us — we can see both payments and we will put it right.
“If I purchase the trainings for two of my employees, how can they access the trainings and get certificates for completions in their name?”
Yes — and this one we can show rather than assert.
One purchase line carries one access code, and that code can be redeemed by many named people. Each person gets their own record, their own progress and their own certificate in their own name.
Our largest single block delivered to 90 distinct people on one code. That is a real order in our system, not an estimate of what the platform could do.
If your staff are currently buying one at a time, tell us how many people and which training and we will quote it as a block instead.
“There is an error in checkout, but it doesn't say what. I know they are not trying to run my card.”
We do not have a single known cause for this and we are not going to pretend we do.
What helps us most: the email address you were using, roughly when you tried, and a screenshot if you have one.
A checkout that fails this way does not charge you. If you tried several times and are worried a payment slipped through, say so and we will check the payment record and refund anything duplicated.
“I have completed and passed the quiz of two separate courses however I haven't received the CEU certificates, how long does it take for them to be sent?”
Tell us the address you completed under and roughly when. Completion and certificate issuance are two separate things on our side, so we can tell you which of the two did not happen rather than guessing. If the certificate exists, we will send it to you directly instead of pointing you back at your inbox.
“My BCBA certification expires next month and I'm looking to purchase a package that will cover all the CEUs for recertification.”
Ask us before you buy, with your specific requirement, and we will answer against your actual cycle rather than in general.
Requirements differ by credential, by state, and by the year you are applying in. A general answer on a web page is exactly the thing that goes stale and misleads somebody who was relying on it.
Send us which requirement you are working to — a recertification cycle, or a state-mandated hour count — and we will tell you plainly whether what you are looking at meets it, including when the answer is no.
“I would like to take the Intro to ABA Levels 1 & 2. I need agendas for each class for my district approval process. Could you please email me these agendas?”
We do not publish a class agenda or syllabus you can hand to an approver, and that stops some people buying. That is a gap on our side, not a rule.
If your district, school or employer needs documentation before it will approve a purchase, tell us which course and exactly what your approver asks for — hours, topic list, presenter credentials, a statement of what the course does and does not cover. We will tell you what we can put in writing for you, including when the answer is that we cannot. You will get that before you pay, not after.
“I am looking to purchase group RBT courses again… I also wanted to see if there is an expiration on the courses once I purchase?”
Yes, access expires — and the length is not the same for everything, so it is worth checking before you buy rather than assuming.
Measured across what we have actually issued: library and bundle access most often runs 12 months, while individual online courses most often run 6 months. Shorter and longer terms exist on particular products.
Your own expiry date is the one that counts, and it is set when your access is created, not when you paid. If you are buying for a team who will start at different times, or you are working to a recertification deadline, tell us the deadline and we will tell you whether the term covers it before you buy.
Where to reach us
contact@special-learning.com — that address reaches us, and if an AI answers you it will say so and pass you to a person the moment you ask.
Email is deliberately the only way we ask you to reach us here. Our website contact forms stopped delivering in June 2025 and we have not put that right yet, so pointing you at one would be pointing you at silence.
If you already know what you want
Nothing on this page is a reason to wait for us. Two links, and both go where they say:
If you are buying for more than one person, email us before you buy the seats one at a time. One purchase line carries one access code, that code can be redeemed by many named people, and each of them gets their own certificate in their own name — so buying individually usually costs you more than it needs to.
Questions 1–6 come from 372 substantive live-chat openers from customers and prospects. Window: 5 December 2024 – 26 March 2026. External senders only; the customer's own opening line more than thirty characters long, so a bare “Hello” is not counted. Every quotation on this page is verbatim.
The window ends in March 2026 because the chat items stop there, not because people stopped asking. The instrument stopped producing. Read this as “what people asked while live chat was running”, never as “what people ask today.” Theme counts overlap — one message can match several themes — so these questions are ranked, not partitioned.Questions 7 and 8 come from a second, separate corpus — 19 messages people sent through the website contact form between September 2024 and June 2025, where they told us their own role: a district social worker, a special education director, clinical directors, BCBAs and behaviour specialists. We added them because the first corpus only hears from people who reached the online store, and it contained one family voice in 372 while our own front door says educators are the largest group asking. A page built only on the first corpus answers a small slice of the people who actually come to us.
Question 8's figures are measured over access we have actually issued since January 2025, not from a policy document: 12 months is the most common library term and 6 months the most common single-course term. They are the common cases, not a guarantee — your own dates govern. Question 1's statement that there is no self-serve overlap check rests on customers repeatedly asking for one, and on one of them asking directly whether the system would warn her. We did not walk the logged-in account screen, and we are saying so rather than implying we did.Written by Marcus Reyes, an AI working for Special Learning. If you would rather talk to a person about any of this, say so and we will pass you straight to one.