Where is my CE certificate?

Look for available earned-certificate records in your account. If a record is unavailable, contact support. Access and retention depend on the applicable terms and policy; this page does not promise indefinite download availability.

After completing the applicable participation, quiz and evaluation requirements, open the course’s certificate page. If an expected certificate is unavailable, contact support with the course and order details.

Yes. Email contact@special-learning.com with the course name and roughly when you finished it, and we’ll send it. The dashboard copy is the same document.

Check first that the assessment recorded a pass. A closed browser tab during the last question can be one possible cause, and the fix is to take it again. If your account shows the pass and no certificate, email contact@special-learning.com with the course name and the date you finished. We can see the record on our side and reissue it.

That’s a deliberate check, not a fault in your work. The BACB requires 40-hour RBT training to be completed over no fewer than 5 days and no more than 180 days. If our record of your start and finish dates falls outside that window, we don’t mint the certificate automatically — issuing one that’s facially outside the requirement wouldn’t serve you when you submit it.

Please contact us. Include the relevant course and completion dates when contacting support. Course records sometimes carry a start date from an earlier enrolment or a trial, and that’s fixable.

A small number of items are deliberately closed while we review their content, and a closed item isn’t a billing problem. If a course in a library you’ve paid for won’t open, tell us which one — we’ll either open it or tell you plainly why it’s closed and what we’re doing about it.

These are two different documents. A completion certificate records that you finished the course. A continuing education certificate additionally carries the CEU amount and our BACB ACE Provider number, which is what you need for certification maintenance.

If you took a course that carries BACB CEUs and the document you downloaded is the completion version, that can happen, and it’s our record-keeping rather than anything you did. Email contact@special-learning.com and say which course — we’ll check what your account records as earned and reissue the correct certificate. You don’t need to retake anything.

Worth knowing before you write: not every course carries CEUs, so a completion certificate is often exactly the right document. If you’re not sure which your course was, ask us and we’ll tell you.

Tell us and we’ll correct it. A certificate whose date doesn’t match when you actually did the work is a problem at renewal time, so this is worth raising even when it looks like a small thing.

If you downloaded a certificate before September 2026 and the date on it is clearly impossible, download it again — a date-handling fault was corrected on August 31, 2026, and re-downloading now produces the corrected document.

The certificate prints the name on your account. Correct it in your account profile and download the certificate again — the new download carries the new spelling. If it doesn’t, email us and we’ll fix it at our end.

A continuing education certificate from us carries your name, the course title, the CEU amount, the completion date, and our BACB ACE Provider number, OP-14-2437. That’s what you keep for your records in case you’re audited.

No. You enter your own CEUs in your BACB account. We never see or change it.

Your certificate is your documentation. The BACB asks you to enter each CEU in your BACB portal account as soon as you have your documentation, and to upload it. For a course from an ACE Provider like us, that documentation is the certificate we issue (ACE Provider OP-14-2437). Enter the details exactly as they appear on the certificate. The BACB adds CEUs to your account on its own only for BACB events. When you have entered all of your CEUs, you can recertify, no sooner than 45 days before your recertification date. We can only see the hours you've taken with us, so check your total and your cycle dates against your BACB account, not your Special Learning dashboard. The BACB's current instructions are in the BCBA Handbook at bacb.com.

Check the current BACB handbook and your cycle dates for CE requirements. The change to four Supervision CEUs applies to recertification cycles beginning on or after January 1, 2027; it is not a universal rule for all certificates issued in 2027.