How to find a file you bought, why a library or a webcast isn't a file, and what to do when a download link turns you away. Written from the store's own delivery rules.
There are three places, and they all show the same link:
The confirmation page shown right after you check out.
The order confirmation email sent to the address on the order.
Your account, any time after that: sign in and open your purchases.
If you cannot find the email, sign in to your account to look for the relevant order or available download. If it is missing, contact support with the order details.
Every item you buy gets its own access code, and the download link is that code on the end of a web address. Keep the whole link together. If you're typing it by hand, or your email program's broken it across two lines, it's easy to lose the last few characters. A code missing one character is refused exactly like a wrong one.
Treat the link like a key rather than a page address. For anything we give away free, the link opens the file on its own, without signing in, so it'll work for whoever you send it to.
My purchase isn't a file
That's expected. Those aren't files. A library, a course and a webcast all open inside your training library, and they stay there for as long as your access lasts. There's no file to keep on your computer.
For anything you paid for, you need to be signed in as the account that bought it. This message usually means one of two things: you're signed out, or you're signed in on a different account from the one used at checkout, a work address instead of a personal one, for example.
The order hasn't finished on our side, so delivery is still held. If you've been charged and still see this, send us the order number. Don't buy it a second time.
The code didn't match anything. Nearly always the link's incomplete: copied without its last characters, or wrapped onto a second line by an email program. Go to your purchases and use the link there instead of the one in the email.
Common questions
Applied Behavior Analysis (ABA) is a scientific approach to understanding and changing behavior. It's one of the most studied approaches for autism, and it's used to teach communication, social, self-care, daily living, and academic skills while reducing behaviors that interfere with learning.
The evidence is stronger for teaching specific skills than for long-term outcomes into adulthood. The American Academy of Pediatrics' 2020 clinical report describes an increasing evidence base for behavioral interventions and calls for shared decision making with families. ABA isn't a cure, and a good provider will talk with you about goals rather than promise outcomes.
BCBAs need 32 CEUs per 2-year recertification cycle, including 4 in Ethics. Those who supervised RBTs, BCaBAs or BCBA/BCaBA trainees at any point during the cycle must also meet the Supervision requirement: 3 CEUs if recertifying before January 1, 2027, or 4 if recertifying on or after that date. Check your recertification date, supervision history and the current BACB requirements.
Check each event’s current BACB CE designation, certificate offer and participation and documentation requirements. A library purchase alone does not establish eligible credit or cover an individual’s recertification requirements.
RBTs must complete 12 PDUs per 2-year certification maintenance cycle, earned through one or more of the three approved pathways: ACE provider training, in-service training from a qualified supervisor (BCaBA/BCBA/BCBA-D), or university coursework.
The Video CE Library is $159 for 12 months of access until January 15, 2027 (usually $199) and carries 32.0 CE-eligible hours, including Ethics and Supervision. Check the event details and your own recertification requirements. The All Access Library is $299 for 12 months of access to its included training. Check its current content and each session’s credit designation before buying. A library purchase alone does not establish renewal coverage for every credential.
Effective July 1, 2026, the BACB ACE Provider standard adds participation monitoring to self-paced (asynchronous) CE: providers must monitor participation in each event. The handbook’s example measure is at least three knowledge-assessment questions per CEU, or another form of required active responding. This is a provider-side requirement and does not change your CEU count, renewal cycle, or deadline. Special Learning CE already includes embedded assessment, so there is nothing you need to do differently.
V-CAT is a Special Learning program. Contact us to ask about service options, availability for your location and the applicable price. Ask about V-CAT
Yes. Team plans are 12 months of access: All Access at $249 per seat for 5 seats, and CE Library team plans at $219 per seat for 10 seats or $199 per seat for 25 seats. Larger teams get custom pricing for 50+ seats.
Still can't get to your download?
We review support messages and reply. Include the course or order details so we can investigate.
