Clearing your browser history and cache and restarting the page usually does the trick.  You can find full instructions for clearing your cache here: http://help.ea.com/en/article/clearing-your-browsers-cache/  We also suggest that you clean your Java Cache: https://www.java.com/en/download/help/plugin_cache.xml 

Usually, this is because your account is still inactive. You need to click the link in the automated email that was sent to you right after you created your account or right after you completed your purchase. You won’t be able to log in until you’ve completed the confirmation process. …

After completing your continuing education courses, you must report your BCBA Continuing Education Credits to the BACB. You can do this online by following these simple instructions.  Step 1: Log In at www.BACB.com. You can log in directly from the BACB’s homepage by clicking on the “Access/Create Account” box. If…

You received a confirmation email after your purchase. This email contains a license code and link to activate your access. If you did not receive it, you can check your spam/junk folder or follow these instructions:  Log in to your account.  Click Single Webcasts on the right sidebar.  Click the…

Your CEU certificate will be sent to your email after you pass the CEU quiz. If you did not receive it, you may check your spam folder or download it to your account. Please follow the instructions below on how to download your certificate:  Log in to your account.  Select…

To obtain your CEUs, you will have to take a short quiz and pass the quiz with a 80% score.  Here are the instructions on how to access the quiz and avail your CEUs:  Click the Apply for CEU Credits button at the bottom of the CEU eligible webcast. Select…

Once your order is processed, you will receive an automated email with a link to activate your license code. You may also do the following:  Log in to your account.  Select Training libraries on the right side panel.  You will be prompted to enter your license code then click submit. …

Our system has an auto-timer and delay function that serves to discourage participants from moving through each session too quickly, and you will not be able to move on to the test unless you have watched the entire video for the current webcast you are on.   

After you pass a post test, you should be able to move to the next session right away.   Our system does have an automatic delay timer that will prevent anyone from going through the session too quickly. The amount of time allotted for each session depends on the length of…

The tests are an important part of the learning process and each participant is required to complete them for each session before they can move forward to the next session.  The pretest must be completed before you can view the corresponding session’s webcast.  As soon as you complete the pre-test,…