Agency training toolkit / Team practice guide
15-minute team training practice guide
After training, bring your team together to practice one action they expect to use at work. This short, adaptable guide helps a facilitator choose a scenario, invite feedback and agree on a next step.
Source: CDC Quality Training Standards, https://www.cdc.gov/training-development/php/qts/
Before you begin
Choose one action that fits the training and your team's role. Use a fictional situation or a de-identified example. Have any relevant agency procedure available, and involve the person responsible for the work.
1. Choose one action (3 minutes)
Ask: “What would we expect to see or hear someone do?” Name an action that can be practiced in a few minutes and explain when staff would use it.
2. Try a scenario (5 minutes)
Describe a realistic situation. Invite the group to talk through or demonstrate the action using the resources they would actually have. Ask what information they would need next.
Example: A new colleague cannot open assigned training. Practice locating the sign-in instructions, identifying the support contact and describing the issue without sharing a password.
3. Share feedback (4 minutes)
Ask: “What worked? What would make this easier?” Name one specific step the team did well and one question to check against the agency's process. Invite different perspectives.
4. Plan the next step (3 minutes)
Agree on one action, an owner and a date to check back. If the team needs an answer, identify who can clarify it and how the answer will reach staff.
Action: Owner:
Check-back date:
Keep the learning going
Use the team training debrief · Open the access checklist · Explore the agency toolkit